Special Connect FAQ


  1. How does Special Connect Local Jail Call Service work?
  2. Do I still need to have an account with the Jail’s Provider if I use your service?
  3. Why does the jail say they don’t use "Special Connect Jail Call Services"?
  4. How does “Special Connect Jail Call Services” save me money?
  5. Why do I need a Special Jail Phone Number from the jail/prison?
  6. What do you mean by "Unlimited Minutes"?
  7. Can I use a Local Line with my Home/Cell/Work phone?
  8. Does your service work with "Pre-Paid Collect" accounts at county jails and state prisons?
  9. Does your service provide the actual phone calls from County/State jails?
  10. Is your Jail Call Service allowed to be used at a Federal prison?
  11. How many minutes are included per month?
  12. So if my inmate uses your number, it will not violate prison rules or policies?
  13. Why does Jail Call Services need to verify the forwarding number?
  14. What if my own phone number changes?
  15. Can GTL.net or Securus block GlobalTel’s numbers?
  16. If I have an account with GTL or Securus, or another prison phone provider, do I have to pay them even if I use your services?
  17. How do I sign up for your GlobalTel Local Jail Call Service?
  18. How do I get calls on my new LOCAL JAIL CALL PHONE NUMBER?
  19. What does my inmate have to do to use my new LOCAL JAIL CALL PHONE NUMBER to call me?
  20. Do I have to fund my account that is handled by the jail?
  21. How do I give the inmate my LOCAL JAIL CALL PHONE NUMBER?
  22. What are the LOCAL JAIL CALL PHONE NUMBER Rates?
  23. Is there any financial commitment to GlobalTel?
  24. How much can I save with my LOCAL JAIL CALL PHONE NUMBER if my inmate is in Federal Prison?
  25. How much money can I save with LOCAL JAIL CALL PHONE NUMBER if my inmate is in State Prison?
  26. How much money can I save with LOCAL JAIL CALL PHONE NUMBER if my inmate is in county jail?
  27. Can “GlobalTel’s Special Connect Local Jail Call Service” save me money if I live near a jail?
  28. When will I get my new LOCAL JAIL CALL PHONE NUMBER?
  29. What jails and prisons do you provide service for?
  30. Can I connect LOCAL JAIL CALL PHONE NUMBERs to a landline?
  31. Do I need any special equipment to use LOCAL JAIL CALL PHONE NUMBER’s?
  32. How do I use your website to access account information?
  33. How do I cancel my service?
  34. What should I do if my inmate is transferred to a different facility?
  35. What should I do to change my number?
  36. Do you provide International Jail Calls To Any Country?

How does Special Connect Local Jail Call Phone Number service work?

When you sign-up, you receive a phone number that is local to the jail facility where your inmate is located. When the inmate calls your new number, the call is redirected to your cell phone charged at a local rate by the Jail Phone Provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service ConnectNetwork. You now save a lot of money on every call with us!

Please click the link to sign-up:
http://www.GlobalTel.com

The signup process is simple, within seconds you get a Special Jail Phone Number that is local to the jail facility where your inmate is located.

Do I still need to have an account with the Jail’s Provider if I use this service?

Because all inmate calls from jail or prison (or any detention facility) are collect calls and each jail facility has their own in house phone provider. This means you must have an account with this jail/prison phone service provider in order to make any calls.

LOCAL JAIL CALL SERVICE helps you save money on every call by giving you your own Special Jail Phone Number which is a local call to the jail facility where your inmate is located.

This enables your inmate to make a local call to call you. So no more huge long distance jail calling charges; you pay only the rate for a local call which is generally 80% to 85% lower than the normal high cost.

Why does the jail say they don’t use "Special Connect Jail Call Services"?

Because we provide you with a local number so that when the inmate calls that number it rings on your phone. You will save up to 80% by using us. The Jails actually do not like us because we are reducing your Jail phone bills and huge profits from your misery.

How does “Special Connect Jail Call Services” save me money?

We simply enable your inmate to call you cheaper by providing you with a local phone number. Your inmate simply makes a local call and your phone rings wherever you are.

Why do I need a local phone number from the prison?

For only one reason, simply to save “you” money on your inmates calls. Normally you will pay for long distance charges, but with our service you will only pay for local calls plus the low cost of our service. Staying in touch with an inmate is very expensive and there no way to completely avoid the expensive prison phone providers such as Securus or GTL. However, we developed a new and easy way to avoid paying long distance calling rates for your jail calls. Our service let’s your inmate make a local call to a local phone number that forwards to your own phone. This way you pay a much cheaper local calling rate to Securus or GTL.

GlobalTel gives you a number that is local to your inmate’s facility. Now you won’t pay long distance charges anymore, just the local phone call rates which are usually 80% to 85% cheaper.

What do you mean by "Unlimited Minutes"?

We do not limit the talk time so you can use your account and talk as many times per month as you wish and talk as long as you wish for no additional charge. You will likely have to establish a pre-paid account with the jail's call provider. You pay them for the Jail calls on a per call or per minute basis, you pay us only for your unlimited local phone number. Because they own the jail and phones it is impossible to avoid using the Jail provider. You can save a huge amount of money by using our service.

Can I use a Local Line with my Home/Cell/Work phone?

Yes, you can use any phone.

Does your service work with "Pre-Paid Collect" accounts at county jails and state prisons?

YES. It works with any phone system. The savings are substantial. If your inmate is paying $4.00 to connect plus $0.50 per minute, a 15 minute call would cost $11.00. With our service the call would cost just $4.00 as there are NO LONG DISTANCE charges. Local Calls are always cheaper or free!

Does your service provide the actual phone calls from County/State jails?

No. We are not affiliated with the Jail or Jail Calling Provider. We just provide a local phone number that rings to your phone any time it is called. When an inmate dials your number, the call still goes through the normal jail phone system. Your inmate must register your new local number on their approved call list.

Is our service allowed to be used at a Federal prison?

YES! Locally dialed calls are based on long distance charges. However, if you find you do not save money you can cancel your account anytime without penalty.

How many minutes are included per month?

We provide unlimited minutes per month and unlimited calls per month. There are no restrictions other than a three hour per call limitation.

So if my inmate uses your number, it will not violate prison rules or policies?

No! Our service and system is completely legal and ethical. Don’t get ripped off by the jail! Your calls may still be regulated and monitored by the jail and you can still deny or accept any call at any time the same way you receive calls now. All jail, prison, facility rules and regulations are still in effect.

Why does Jail Call Services need to verify the forwarding number?

We verify any phone numbers we provide you with. We manually verify that our local number actually works to call your phone number when it is dialed.

What if my own phone number changes?

You can log in and change your forwarding number anytime, 24/7 or contact our 24/7 support staff that will assist any of your needs.

What if my inmate is transferred to another facility? Can I keep my current phone number?

If your inmate is transferred, we will provide you with a new local number and cancel the old one. Just log in to request a new number and cancel the old one or contact our support staff.

What about the privacy of my information?

All of your information is completely private, never sold and that is all verified in our terms and conditions page. Globaltel and its “Special Connect Jail Call Service” respects your privacy and values your trust. We take great care to ensure that your nonpublic personal information is kept safe from unauthorized access and will never share, sell or transfer your information in violation of any regulation or law. We restrict access to personal information about you to those employees who need to know that information to provide services to you such as your credit card number using the latest technology and security advancements. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information and to assist us in preventing unauthorized access to that information.

Is there any relationship between GlobalTel and the phone service provider located in each jail or prison?

We have no relationship with jail’s phone service provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork. Those jail facilities have exclusive rights to provide service to the jail. They usually own the phones and lines. So we work independently to get around their rates using our own system which saves you a lot of money.

Is Your Service Legitimate?

We are totally legitimate and not a scam. We have thousands of satisfied customers that save money every day with all our services. These other companies make a lot of money from inmates and their families. Their huge jail calling fees include additional, hidden fees. The prisons also make a lot of money on these calls too. Prisons have control over the prison phone market and GTL are large companies that can only survive if prison calling rates remain high. They don’t want people to use our GlobalTel Jail Calling Services because we cut into their profits and help save you money. GlobalTel provides a reliable and legal way for people to save on prison phone bills - the only way to save.

Can GTL or Securus block GlobalTel’s numbers?

No! This would be illegal.

GlobalTel is an FCC registered and regulated telephone company. Blocking of GlobalTel’s phone numbers is illegal is prohibited by the Federal Communications Commission (FCC), and in violation of FCC rules and regulations.

For more info see this link: http://www.fcc.gov/document/commission-opens-door-low-cost-inmate-call-routing-services

Please look for this paragraph:
"We deny the Petition because we conclude that the precedent cited by Securus does not authorize the call blocking practice described in the Petition. As the Commission has previously found, call blocking is largely antithetical to the fundamental goal of ubiquity and reliability of the telecommunications network. We find that this situation is no exception. This Declaratory Ruling and Order furthers the Commission's goals of ensuring the integrity and reliability of telecommunications networks." So this applies to Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork.

If I have an account with Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork do I have to pay them even if I use your services?

Yes. Unfortunately, there is no way of avoiding these companies, as they have the monopoly over the “in prison phone equipment”. GlobalTel helps you pay a much lower rate

How do I sign up for the GlobalTel Local Jail Call Phone Number Service?

Please click the link below to sign-up:
https://www.globaltel.com/local-connect-signup.aspx
When you sign up, you will need to enter the Jail Facility Name where your inmate is located; enter the state and then the first part of the facility name first, and wait one second to get to the drop-down menu. Then simply select the correct jail facility name.
You will be prompted to enter your name, address, cell phone and credit card number.
Note: Your credit/debit card information is completely secure.
We accept all Visa, MasterCard and American Express
You will receive a phone number that is local to the jail or prison facility you selected -that will be your new “Local Jail Call Number”. This number, when dialed will automatically redirect any jail calls to your cell phone. Any calls and minutes you generate on this phone number will be only billed by the jails phone provider as a local call since our service is unlimited and billed by the month.
It’s an easy process to get a Local Jail Call Phone Number which is local to the jail or prison facility where your inmate is located. Once you give your LOCAL JAIL CALL PHONE NUMBER to your inmate make sure they or you inform the facility’s phone provider register the new number so you can start saving on all jail calls made to you in the future.
Please check out our tutorial section for step by step guides for how to sign up and how to receive calls with GlobalTel.

How do I get calls on my new LOCAL JAIL CALL PHONE NUMBER?

To receive calls from your inmate:

For Federal Inmates:

That means that if the inmate has a 300 minute limit and uses all their allotted time then only $18 will be charged from his/her commissary account, instead of the regular $69. In this way, GlobalTel’s “Special Connect Local Jail Call Phone Service” will have saved you and your inmate $51 per month.

If your inmate is in state prison/county jail:

Please consult the particular state’s Department of Corrections website for more details on setting up an account with the appropriate provider as well as their local phone call rates.

The specific rate for local calls is different from state to state, and from facility to facility, one thing is certain, GlobalTel’s local jail number will save you 30% to 85%!

What does my inmate have to do to use my new LOCAL JAIL CALL PHONE NUMBER to call me?

The inmate will not have to do anything differently than he/she is already doing to call you except dial your number once it is registered with the jail’s phone provider. The inmate needs to add your new number to an approved call list. The new number approval process can take several days depending upon the jail or prison's procedure so please plan ahead.

That means that if the inmate uses his/her allotted 300 minutes per month, only $18 will be charged from his/her commissary account, instead of the regular $69.

In that way, “Special Connect Local Jail Call Service” saves you and your inmate $51 per month.

Please note if your inmate is in state prison or county jail:

Please consult the particular state department of corrections website for more details on setting up an account with the licensed provider and their local phone call rates.

While the specific rate for local calls is different from state to state, and from facility to facility, one thing is certain for all of them - with GlobalTel’s Special Connect Local Phone Number you will save on average between 30% and 80% per month!

Do I have to fund my account that is handled by the jail’s phone provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service ConnectNetwork) ?

Yes, your account must be funded in order for the inmate to be able to make a call.

Please note if your inmate is in federal prison:

  • In federal prisons, inmates are charged through their commissary account, at a rate of 6¢ a minute for local calls.
  • Please consult the Federal Bureau of Prisons http://www.bop.gov for more information about ways to set up and charge a commissary account.
  • Give the new LOCAL JAIL CALL PHONE NUMBER to your inmate (in a letter, fax, during a visit, over the phone)
  • When the inmate calls you on the LOCAL JAIL CALL PHONE NUMBER you will reduce the cost of your conversation by 17¢ a minute, and pay only 6¢ a minute.
  • That means that if the inmate uses his/her allotted 300 minutes per month, only $18 will be charged from his/her commissary account, instead of the regular $69.

    In that way, “Special Connect Local Jail Call Service” saves you and your inmate $51 per month.

    Please note if your inmate is in state prison or county jail:

    Please consult the particular state Department of Corrections website for more details on setting up an account with the licensed provider and their local phone call rates.

    While the specific rate for local calls is different from state to state, and from facility to facility, one thing is certain for all of them - with Globaltel’s LOCAL JAIL CALL PHONE NUMBER you will save on average between 30% and 80% per month!

    How do I give the inmate my LOCAL JAIL CALL PHONE NUMBER?

    You can include the number in a letter or email to the inmate, during a visit, or when speaking on the phone.

    Please keep in mind that GlobalTel has NO contact with the inmate or the correctional facility where the inmate is located.

    It is the customer's responsibility to give the LOCAL JAIL CALL PHONE NUMBER to the inmate.

    What is the LOCAL JAIL CALL PHONE NUMBER Rates?

    GlobalTel has only one simple plan - only $29.99 per month for unlimited jail talking time. No other fees, taxes or rates are charged. Billing is done on a month to month basis until you cancel. Cancelling is simple and can be done in 1 minute by going online or contacting our support staff.

    Is there any financial commitment to GlobalTel?

    You have no long term contract and no hidden fees. GlobalTel charges only $29.99 per month. You can cancel your GlobalTel account at anytime.

    How much can I save with my LOCAL JAIL CALL PHONE NUMBER if my inmate is in Federal Prison?

    In federal prisons, inmates are charged, through their commissary account, 23¢ a minute for all long distance calls and only 6¢ a minute for local calls. You can consult the Federal Bureau of Prisons for more information about the rates and ways to set up and charge a commissary account. When you use GlobalTel’s Special Jail Phone Number you will reduce the cost of your conversation by 17¢ a minute, and pay only 6¢ a minute. That means that if the inmate uses his/her allotted 300 minutes per month, only $18 will be charged from his/her commissary account, instead of the regular $69. In that way, “Special Connect Local Jail Call Service” saves you and your inmate $51 per month.

    How much money can I save with LOCAL JAIL CALL PHONE NUMBER if my inmate is in State Prison?

    The exact amount of savings of GlobalTel’s local number provides varies if your inmate is in state prison will depend on the state where the facility is located and sometimes on the particular facility. Unlike federal prisons, all state prisons have specific licensed phone providers; these providers have varying rates in different states and for different facilities. In order for your inmate to call, they must have an account set up with the licensed provider for their facility. Please consult the particular state department of corrections website for more details on prison phone call rates and setting up an account with the licensed provider. You can also look up Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork.

    However, while the specific rate is different from state to state, and from facility to facility, one thing is certain for all of them - a long distance call is much more expensive than a local call. That’s why with GlobalTel’s LOCAL JAIL CALL PHONE NUMBER you will save on average between 30% and 80% per month!

    How much money can I save with LOCAL JAIL CALL PHONE NUMBER if my inmate is in county jail?

    The exact amount of saving GlobalTel’s local number provides when your inmate is in county jail will depend on the county and state where the facility is located. All county jails have specific licensed phone providers; these providers have varying rates in different states and for different facilities. In order for your inmate to call, they must have an account set up with the licensed provider for that particular county jail. Please consult the particular county jail website for more details on prison phone call rates and setting up an account with the licensed provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork.

    However, while the specific rate is different from state to state, and from facility to facility, one thing is certain for all of them - a long distance call is much more expensive than a local call. That is why with Globaltel’s Special Jail Phone Number you will save between 30% and 80% per month on average!

    Can “GlobalTel’s Special Connect Local Jail Call Service” save me money if I live near a jail?

    Probably no, if you live in the city where the prison is located and are using a number that is local to the facility it is unlikely that we will be able to save you any money on inmate calls. However, even within one city there can be different calling rates so please check if you are indeed using a local number. If not then we can save you money. Email us at Support@GlobalTel.com and we will gladly check your phone number against the facility’s number and notify you whether you can save with GlobalTel.

    When will I get my new LOCAL JAIL CALL PHONE NUMBER?

    The GlobalTel number is usually assigned right away but sometimes there is a delay of up to two hours.

    In certain, rare, cases the number may not be available immediately; in such cases we may need several days to assign you a number.

    We kindly ask that you be patient as we will surely notify you in case of any delay and you can always contact support@GlobalTel.com with any questions you may have.

    You will receive a notification that your order has been processed and that we are waiting to receive a number for you. Once the number is assigned you will receive an email or SMS with your new GlobalTel Jail Call Number to use.

    What jails and prisons do you provide service for?

    GlobalTel’s LOCAL JAIL CALL PHONE NUMBER works for all federal prisons, state prisons and county jails. Our service will work nearly anywhere that a local number is needed to reduce the cost of making long distance inmate telephone calls. We don’t work with the jail, companies such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork do that part. They send the calls to us when you get a Special Jail Phone Number and we send the calls to you.

    Local Jail Call Phone Numbers give you a number that is local to the facility where your inmate is located - real-time!

    Please go to our sign-up page and select the name of your inmate's facility:
    https://www.globaltel.com/local-connect-signup.aspx

    In case the facility is not listed in our directory, please send us a link to it, so that we will update the directory. We will manually provide you with a LOCAL JAIL CALL PHONE NUMBER for that location until we add it to our database.

    Can I connect LOCAL JAIL CALL PHONE NUMBERs to a landline?

    Yes!

    Do I need any special equipment to use LOCAL JAIL CALL PHONE NUMBERs?

    No additional equipment is needed. The inmate telephone calls are made as usual. You receive them as usual, only alot cheaper!

    How do I use your website to access account information?

    You can access all your account information through the main account dashboard page; you simply need to login using your email and password. Please go to: https://www.globaltel.com/user-login.aspx

    How do I cancel my service?

    If for any reason you are unsatisfied with our service, please go to https://www.globaltel.com/contactus.aspx , or write directly to support@GlobalTel.com

    What should I do if my inmate is transferred to a different facility?

    Inmate transfers are very common, so we offer our customers the option to change their local number at additional cost. Contact us at support@GlobalTel.com and let us know where your inmate has moved, and we will issue you a new local number right away and make sure you set up your calling account with Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service ConnectNetwork.

    What should I do to change my number?

    If you change your number, please go online and change your forwarding number or contact us and we will adjust your account.

    Do you provide International Jail Calls To Any Country?

    Yes! Just purchase an account and enter your international phone number where it says forwarding phone number. Please make sure to use 011 followed by the country code and city code. Our system will charge your account $29.99 each month plus the cost for each calling minute. International rates vary depending on the destination. We will add the international calling rates in July, 2015. Until then, please contact Support@Globaltel.com and we will provide a rate quote for your country.